Our stay got off to an "antsy" start (we found ants in our room). After a couple conversations with the front desk to rectify the situation we were (finally) upgraded by E J, the manager on duty, to a wonderful suite. After this rocky start, we went down to the private beach and were pleasantly surprised to have been paid... more

The Resort was wonderful, I have never had such great service. more

My husband and I went to Key West to get married last December. We stayed for 8 days at the Reach Resort. The customer service could not have been better. We did have a couple of issues needing resolving with the room. We called the front desk and the issue was resolved immediately. Before we could get to the front... more

The resort was really nice and clean. Great location, and very nice decor. The pool and beach on property were very nice and the service from Ricardo by the pool was excellent! Great restaurant in the hotel. Great resort for a couple, a family, or just a great place to relax and enjoy Key West. more

this hotel was amazing. breakfast in the morning by the ocean was probably the best. the food was great && theres a great beach right off the hotel. the staff were very helpful, escpecially ricardo. he was funny && made our stay a riot :) if you are planning on going to key west i would definetely stay here, the... more

On the plus side: the staff was very nice. Most especially the guys at the pool/beach area were kind and attentive, particularly Ricardo, who was outstanding. These guys truly provided exceptional service. The meals we ate at The Strip House, the restaurant on property, were high quality and delicious, as was the food they catered for our meetings. The hotel's... more

The hotel was comfortable and the private beach was a real plus. The pool area was wonderful and Ricardo, the pool supervisor, made you feel like royalty. He would be the reason for a return trip; and is the reason for the above average rating. The food and drinks were very highly priced and we felt there should be at... more

This being our 4th trip to Key West, we had a pretty good idea concerning our hotel selection. We always enjoy staying on the beach. As most return visitors know, properties close to all the action (Mallory Square, Old Town and Duval Street etc.) are not beach front. We have tried several different bed&breakfast/hotels and finally found our favorite in... more

This is a beautiful hotel in an excellent location, away from the crowds of Duval St but close enough to walk to all the local restaurants & bars. It was very quiet & was a lovely place to relax. The hotel has been recently renovated so obviously all the rooms are pristine. The staff were extremely friendly. They were undertaking... more